You are entitled to return items bought on beadsngems.com, within 15 days of the date of delivery and receive a full refund (excludes any postage / shipping charges). All return shipping charges are borne by you.

We are only able to accept returns on items if they are sent back unworn and in their original packaging.
We will happily refund you after we have received your return in same condition as we delivered it to you.
If you would like to exchange an item you will need to return the original order for a refund, and place a new order.

Please allow up to 14 days for your returned order to be processed and refund issued. Refunds will be credited to the original credit card. Please note shipping costs are not refundable.

For any further query mail us at info@beadsngems.com